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Checking that others have understood instructions S01 E28

Today: checking that others have understood instructions. Shang Yan, from China, works as a train cleaner in Tokyo. Her company, which is responsible for cleaning trains and station buildings, employs 220 foreign workers. Shang Yan-san leads a team of 5 cleaners. She joined her current company out of a desire to keep Tokyo sparkling clean. Now that she's a leader, she needs to be able to check that others have understood instructions. To help improve, she tackles a roleplay challenge.



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1
Communicating a sense of gratitude
2
How to politely ask someone to repeat something
3
Expressing an opinion concisely
4
How to make explanations using photos and other materials
5
Relaying messages
6
Obtaining permission
7
Making apologies
8
Making suggestions
9
Asking questions using keego
10
Offering support
11
Asking how to pronounce names
12
Asking for clarification
13
Answering phone calls for others
14
Responding when you've been asked to do too many things
15
Offering logical explanations
16
Handling difficult negotiations over the phone
17
Supporting a subordinate
18
Politely explaining rules
19
Dealing with ambiguous complaints
20
Telling passengers in a hurry that they may be late
21
Asking a shop manager to follow orders from head office
22
Identifying your chance to speak at a meeting
23
Explaining when there's been a misunderstanding
24
Adjusting a schedule with a client
25
Making small talk with a client
26
Cheering up a junior employee who is feeling down
27
Asking others for favors
28
Checking that others have understood instructions
29
Reporting to a superior that a coworker is ill
30
Turning down a request for support politely
31
Business Japanese Quiz Part 1
32
Business Japanese Quiz Part 2
33
Dealing with a complaint from a neighbor
34
Asking for instant guidance
35
Asking for further information
36
Saying how much you can do
37
Explaining that you can't make a decision on the spot
38
Taking over someone's work without hurting their feelings
39
Explaining a need for staffing adjustment
40
Pointing out a senior coworker's mistake
41
Words of support for a coworker
42
Fielding an urgent request on the phone
43
Determining what is worrying a client
44
Making a polite request to a superior
45
Asking someone to repeat and clarify
46
Recommending additional repairs
47
Business Japanese Review Special: Part 1
48
Business Japanese Review Special: Part 2
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